1. General Provisions

1.1. These Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”) govern the purchase of goods from the online store www.chaichai.lt, including the rights and obligations of the Buyer and the Seller, payment, delivery, returns and dispute resolution procedures.

1.2. The online store www.chaichai.lt is operated by:

UAB “Skoningai dienai”
Company registration number: 304917387
VAT number: LT100012588617
Food Business Operator Registration No.: 790001030
Registered address: Zarasų g. 3-1, LT-01205 Vilnius, Lithuania
Email: info@chaichai.lt

Hereinafter, UAB “Skoningai dienai” is referred to as the Seller.

1.3. The Buyer is a natural or legal person purchasing goods from the online store.

1.4. By placing an order and confirming that they have read these Terms and Conditions, the Buyer agrees to be bound by them.

1.5. The Seller reserves the right to amend or supplement these Terms and Conditions. Any amendments shall apply only to orders placed after the amendments have entered into force.

1.6. The relationship between the Buyer and the Seller shall be governed by the laws of the Republic of Lithuania. Nothing in these Terms and Conditions shall limit any statutory rights granted to consumers.

2. Personal Data Protection

2.1. Buyers’ personal data is processed in accordance with applicable data protection legislation and the Privacy Policy published on the online store.

2.2. In order to fulfil an order, the Buyer provides the necessary information, including their first name, surname, delivery address (where applicable), telephone number and email address.

2.3. Personal data is used to administer orders, process payments, deliver goods, provide customer service and fulfil obligations imposed by applicable law.

2.4. Marketing communications are sent only where there is an appropriate legal basis for doing so. The Buyer may unsubscribe from newsletters at any time by using the unsubscribe link provided in the communication.

2.5. Further information about the processing and storage of personal data and the Buyer’s rights is provided in the Privacy Policy.

3. Placing Orders

3.1. The Buyer may purchase goods offered in the online store by selecting the desired products and quantities and adding them to the shopping cart.

3.2. Before confirming an order, the Buyer must check the selected products and quantities, delivery details and the total order amount.

3.3. The Buyer is responsible for the accuracy of the contact and delivery information provided.

3.4. An order is placed once the Buyer has completed all required steps of the purchasing process and confirmed payment.

3.5. Upon receipt of the order, the Seller sends an order confirmation to the email address provided by the Buyer.

3.6. If an ordered product is out of stock or the order cannot be fulfilled for other objective reasons, the Seller shall inform the Buyer and offer an alternative or refund the amount paid for the goods that cannot be supplied.

4. Prices and Payment

4.1. All prices displayed in the online store are stated in euros and include value added tax (VAT).

4.2. Delivery charges, where applicable, are displayed before the Buyer confirms the order.

4.3. Goods may be paid for using the payment methods available in the online store.

4.4. Payments are processed using secure systems provided by payment service providers.

4.5. The Seller begins processing the order after receiving confirmation of payment, unless expressly agreed otherwise.

4.6. The Seller reserves the right to change product prices and run promotions. Price changes do not apply to orders that have already been confirmed.

4.7. If an obviously incorrect product price is displayed in the online store due to a technical error, the Seller shall inform the Buyer and offer the option to amend or cancel the order. If the order is cancelled, any amount already paid shall be refunded.

5. Delivery

5.1. Goods are delivered using the delivery methods available in the online store – to a selected parcel locker / parcel terminal or by courier to the address specified by the Buyer.

5.2. Orders are normally prepared for dispatch within 1–2 business days after confirmation of payment.

5.3. The actual delivery time depends on the selected delivery method and destination country. Available delivery methods, estimated delivery times and charges are provided during checkout.

5.4. Orders over EUR 50 qualify for free delivery within Lithuania.

5.5. Delivery times may be longer during holiday periods, periods of high order volumes or due to other circumstances beyond the Seller’s control.

5.6. If dispatch of an order is delayed or an ordered product is temporarily out of stock, the Seller shall inform the Buyer and, where necessary, agree on a new fulfilment date.

5.7. The Buyer must provide accurate delivery information and ensure that the shipment can be received.

5.8. Upon receiving the shipment, the Buyer should inspect its external condition. If the packaging is damaged, an incorrect product has been delivered or any products are missing, the Buyer should inform the Seller as soon as possible by email at info@chaichai.lt.

5.9. If any damage to the shipment or products is discovered, the Buyer is advised to take photographs and provide them to the Seller. Failure to provide photographs does not in itself affect the Buyer’s statutory rights.

5.10. The risk of accidental loss of or damage to the goods passes to the consumer in accordance with applicable law, generally when the Buyer or a person designated by the Buyer physically receives the goods.

5.11. Further information about delivery methods, destinations, charges and estimated delivery times is available in the “Delivery” section of the online store.

6. Product Quality

6.1. The Seller undertakes to supply goods that are of appropriate quality, safe and compliant with applicable legal requirements.

6.2. The main characteristics, ingredients, quantity, allergens and other important information relating to a product are provided in the relevant product description and/or on its packaging.

6.3. Product images are for illustrative purposes. Actual product colours may vary slightly from those displayed due to differences in screen settings.

6.4. The best-before or use-by date of food products is indicated on the product packaging.

6.5. The Buyer must follow the storage and usage instructions provided on the product packaging.

6.6. If the Buyer identifies a lack of conformity or other defect in a product, the Buyer has the right to contact the Seller and exercise the remedies available under applicable law.

7. Returns and Right of Withdrawal

7.1. A consumer has the right to withdraw from a distance sales contract within 14 calendar days from the date on which the goods are received, without giving any reason, except in cases where statutory exceptions apply.

7.2. To exercise the right of withdrawal, the Buyer must clearly inform the Seller of their decision within the applicable period by email at info@chaichai.lt.

7.3. The Buyer must send or return the goods to the Seller no later than 14 days from the date on which the Buyer informed the Seller of the decision to withdraw from the contract.

7.4. Returned goods must be appropriately packaged to prevent damage during transportation. The Buyer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

7.5. The 14-day right of withdrawal does not apply in cases specified by applicable law, including:

a) goods that are liable to deteriorate or expire rapidly;

b) sealed goods which have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons;

c) goods made to the Buyer’s specifications or clearly personalised;

d) other cases provided for by applicable law.

7.6. Tea, spices, confectionery and other food products are assessed according to the statutory exceptions applicable to the specific product. The fact that a product is a food product does not in itself automatically exclude the consumer’s right of withdrawal.

7.7. Where the Buyer lawfully withdraws from the contract, the Seller shall refund the amount paid for the goods and the initial delivery costs required to be refunded by law no later than 14 days from the date on which the Seller was informed of the Buyer’s decision to withdraw. The Seller may withhold the refund until the goods have been returned or the Buyer provides evidence that the goods have been sent back.

7.8. When exercising the right of withdrawal in relation to goods of satisfactory quality, the Buyer bears the direct cost of returning the goods, provided that the Buyer was informed of this before the purchase, unless otherwise agreed.

7.9. If the Buyer receives a defective or damaged product, or a product different from the one ordered, the Buyer has the right to submit a complaint to the Seller by email at info@chaichai.lt. In such cases, the Buyer’s statutory consumer rights apply, and reasonable costs associated with returning or replacing the goods shall be covered by the Seller.

7.10. Refunds are made using the same payment method used by the Buyer for the original transaction, unless the parties expressly agree otherwise.

8. Gift Sets and Custom Orders

8.1. Gift sets offered in the online store may consist of several different products.

8.2. The contents, quantities and other relevant information relating to each set are provided in the relevant product description.

8.3. Products made according to the Buyer’s individual requirements or personalised for the Buyer may be subject to statutory exceptions to the right of withdrawal.

8.4. The production, delivery and payment terms for custom orders may be agreed separately before the order is confirmed.

9. Subscription Terms

9.1. The Chai Chai online store may offer product subscriptions for periods of 1, 3, 6 or 12 months. The duration, price, delivery frequency and other terms applicable to each subscription are specified in the relevant subscription description.

9.2. The contents of subscription boxes are selected by the Seller. The specific products may vary from month to month, and therefore the Buyer will not know the exact contents of future boxes in advance. The type and main characteristics of the subscription are specified in the relevant subscription description.

9.3. The subscription is paid in full in advance for the entire selected period. At the end of the selected period, the subscription does not renew automatically. To continue the subscription, the Buyer must purchase a new subscription.

9.4. A subscription box is dispatched once per month unless otherwise stated in the relevant subscription description.

9.5. The Buyer may request cancellation of the subscription by contacting the Seller at info@chaichai.lt.

9.6. If fulfilment of the subscription has not yet begun and the first box has not been dispatched, the Buyer may cancel the subscription and receive a full refund.

9.7. If fulfilment of the subscription has already begun, the Buyer may cancel future subscription boxes that have not yet been dispatched. In such a case, the amount paid for the undelivered boxes shall be refunded. If a discount was applied to the subscription because a longer subscription period was selected, the refund shall be calculated proportionally based on the actual subscription price paid.

9.8. Subscription boxes that have already been dispatched or delivered are subject to the return conditions set out in these Terms and Conditions and to any applicable statutory exceptions.

9.9. A consumer has the right to withdraw from a contract for the regular delivery of goods within 14 days from the date on which the first subscription box is received, except in cases where statutory exceptions apply. Where this right is exercised, the return of goods and refund shall be handled in accordance with applicable law.

9.10. If a product received in a subscription box is defective, damaged or does not correspond to its description, the Buyer has the right to contact the Seller at info@chaichai.lt. The Seller shall ensure that the Buyer can exercise all rights provided by applicable law.

9.11. The Seller reserves the right to vary the selection of products included in subscription boxes while maintaining the essential characteristics and commitments specified in the subscription description.

10. Rights and Obligations of the Buyer

10.1. The Buyer has the right to purchase goods from the online store in accordance with these Terms and Conditions.

10.2. The Buyer has the right to receive complete and accurate information about the goods, their prices, delivery and return conditions.

10.3. The Buyer undertakes to provide accurate order information, pay for the goods on time and accept delivery of the goods.

10.4. The Buyer undertakes not to use the online store for unlawful purposes or interfere with its operation.

10.5. The Buyer has the right to submit questions, suggestions or complaints to the Seller regarding purchased goods and services.

11. Rights and Obligations of the Seller

11.1. The Seller undertakes to provide the Buyer with appropriate access to and use of the online store.

11.2. The Seller undertakes to provide accurate information about the goods offered for sale, their prices and the applicable purchase conditions.

11.3. The Seller undertakes to fulfil confirmed orders and deliver goods under the agreed conditions.

11.4. The Seller has the right to temporarily suspend the operation of the online store for maintenance, security or other objective reasons.

11.5. The Seller has the right not to fulfil an order if fulfilment is impossible due to lack of stock or other objective circumstances. In such a case, the Buyer shall be informed and any amount paid for the unfulfilled part of the order shall be refunded.

11.6. The Seller undertakes to handle Buyers’ requests and complaints in accordance with applicable law.

12. Promotions and Special Offers

12.1. The Seller may run promotions, offer discounts and provide special offers.

12.2. The terms, validity periods and any restrictions applicable to promotions are provided in the online store or in the description of the relevant offer.

12.3. The Seller reserves the right to amend or discontinue promotions. Such changes shall not affect orders that have already been confirmed.

12.4. Discounts and special offers cannot be combined unless otherwise stated in the terms of the relevant promotion.

13. Intellectual Property

13.1. Text, photographs, graphic elements, design, trademarks and other content available in the online store belong to the Seller or their respective lawful owners.

13.2. The content of the online store may not be copied, distributed, modified or used for commercial purposes without the prior written consent of the relevant rights holder, except where permitted by applicable law.

13.3. The “Chai Chai” name, logo and other brand elements may not be used without the permission of the relevant rights holder.

14. Liability

14.1. The Buyer is responsible for the accuracy of the information provided when placing an order.

14.2. The Seller shall not be liable for delivery disruptions caused by incorrect information provided by the Buyer or other circumstances beyond the Seller’s control, except where liability is imposed on the Seller by applicable law.

14.3. The Seller is not responsible for the content of third-party websites to which links may be provided in the online store.

14.4. Nothing in these Terms and Conditions shall limit or exclude the Seller’s liability where such limitation or exclusion is prohibited by applicable law.

15. Complaints and Dispute Resolution

15.1. In the event of any questions or disputes concerning an order, product quality, delivery or returns, the Buyer should first contact the Seller by email at info@chaichai.lt.

15.2. The Seller shall examine a consumer’s written complaint free of charge and provide a reasoned response no later than 14 calendar days from the date of receipt, except where otherwise provided by applicable law.

15.3. If the dispute cannot be resolved or the consumer is not satisfied with the Seller’s response, the consumer has the right to contact the State Consumer Rights Protection Authority of the Republic of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba – VVTAT) in accordance with the applicable procedure.

15.4. A consumer may also submit an application concerning a consumer dispute through the Consumer Rights Information System (Vartotojų teisių informacinė sistema – VTIS).

15.5. Disputes shall be resolved in accordance with the laws of the Republic of Lithuania.

16. Final Provisions

16.1. These Terms and Conditions have been prepared in accordance with the laws of the Republic of Lithuania.

16.2. These Terms and Conditions apply to all orders placed through the online store www.chaichai.lt, except where additional terms apply to specific goods or services and the Buyer is informed of such terms before making a purchase.

16.3. If any provision of these Terms and Conditions conflicts with mandatory provisions of applicable law, the applicable statutory provisions shall prevail.

16.4. Any disagreements shall first be resolved through negotiations between the parties. If an agreement cannot be reached, disputes shall be resolved in accordance with applicable law.